Phone: 02 8081 2555

Terms And Conditions

All contracts of sale made by IT Tools Pty Ltd T/A Laptop LCD Screen ("the Company") shall be deemed to incorporate these Terms and Conditions which shall prevail over any other document or communication with the party with whom the Company is dealing ("the Customer").

1. Acceptance of Orders
All orders submitted on our web site or via any other sales channels are acknowledged by emailing an invoice as soon as our customer service team has processed the order. No order placed by the Customer shall be deemed to be accepted by the Company until the Company issues this invoice. All orders are fulfilled subject to these terms and conditions of sale unless otherwise varied by an agreement in writing.

2. Carriage, Postage and Packing

We use Star Track couriers, delivery fee is $15 Australia wide. No orders will be despatched until the purchase price is paid in full.

3. Prices
Goods are invoiced at the price shown at the time of acceptance of an order, we show price including and excluding GST.

Every effort is made to update and keep current the prices shown on our web site. However the Company reserves the right to modify prices in respect of orders which have not yet been accepted.

4. Delivery
a) Any time or date for delivery stated by the Company shall be treated as an estimate only. While every effort will be made to despatch goods within the timescale quoted no liability can be accepted by the Company for failure to deliver within the quoted times or within any specific time period. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused.

b) The Company will accept liability for shortages or damage to goods. The customer within 30 days must notify the Company via email / phone of receipt of the goods.

c) If an item is returned to us because the customer failed to contact the couriers, any refund will be less the original delivery cost or $15, whichever is greater plus the cost of returning to us which is equal to the original delivery cost or $15, whichever is greater. The Company will notify the customer of despatch, after which time it becomes the customer's responsibility to contact the courier company on 13 2345.

d) If a product is delivered damaged or with parts missing then the company will replace or refund any missing or damaged items, however the customer must notify the company in by email or phone (02 8081 2555) and provide evidence of any damage if required. If a product is delivered with damaged packaging then the customer must check the contents for missing/damaged items.

5. Force Majeure
In the event that the Company is prevented from carrying out its obligations as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities for as long as such fulfillment is prevented.


6. Warranty
All goods sold by the Company are warranted free from defects in material and workmanship. The company offers a 36 months warranty, and a 12 months warranty on the dead / bright pixels. If the Company shall receive a written complaint by email from a Customer in respect of an item or part found to be defective in respect of materials, the Company after it has had a reasonable time to investigate the same and examine the goods in dispute shall at its discretion either replace the defective item or part or refund the purchase price.

No claim will be entertained in respect of any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission of the Customer or through use not in accordance with the manufacturers instructions by the Customer or by circumstances beyond the control of the Company or goods which cannot be shown to have been supplied by the Company.

Customers are strongly advised to employ professional technicians in relation to the installation of goods of the type which need to be installed properly and safely in accordance with manufacturers instructions and codes of practice.

7. The Company's liability
a) The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused.

b) The Company's liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.

c) Goods are not tested or sold as fit for any particular purpose or for use under any specific conditions.

d) Where the goods are sold under a consumer transaction the statutory rights of the Customer are not affected by these Terms and Conditions.

8. Contract Law
IT Tools Pty Ltd ("the Company") is a trading name of Laptop LCD Screem (ABN: 84 131 982 342) with its registered office at C7 / 13-15 Forrester St, kingsgrove, NSW 2208.

Customers accept that by dealing with IT Tools Pty Ltd T/A Laptop LCD Screen they agree to these Terms and Conditions and that any contract formed with IT Tools Pty Ltd T/A Laptop LCD Screen will be a contract under and subject to the laws of NSW whose courts will have exclusive jurisdiction in the determination of any disputes.

9. Miscellaneous
a) If any provisions hereof shall be held to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.

b) Waiver by the Company of any breach of these Terms and Conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder.

c) All headings are for convenience only and do not form part of these Terms and Conditions.

d) Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class prepaid letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and forty eight hours after posting if posted as aforesaid.

e) The Company may at its discretion record telephone transactions with its customers. This is for staff training and quality monitoring purposes only.